Zero Tolerance
We are a zero tolerance practice, we request that you treat our staff and premises with respect. We understand that at times you may be frustrated however we are doing our upmost to assist you.
Winter Vaccinations
If you have been invited for your Covid-19 or Flu vaccination these are done at the Fleming Hospital using Entrance A or the Fleming Hall. The information should be detailed in your appointment letter, the medical practice is unable to assist you with this and there is no access to the Fleming Hospital from the medical practice.
Free Products
We have a supply of free and accessible period products and condoms which can be found at reception. These are available to all patients.
Life Threatening Emergency Call -999
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety
Phone Lines
Our phone lines have now been updated, our number remains the same, 01340 871210 and our Practice opening hours remain 8am to 6pm Monday to Friday, however when calling you will now be given a choice of 4 options, these are:
Option 1 if you have a genuine medical emergency, or require a home visit.
Option 2 for appointments or general enquiries, this line is open from 8.30am until 1pm and then 2pm to 5.30pm
Option 3 for prescriptions (If you prefer to call the prescription line directly you can still do this by using telephone number 01340 882102)
Option 4 for results, this line is open from 2pm until 5.30pm
Please note that our appointments and general enquiries line will now operate from 8.30am to 1pm and 2pm to 5.30pm. If you have a genuine medical emergency please use Option 1. You may be asked to call back during normal hours of if your call to the emergency line in not deemed urgent.
Opening Times
- Monday
08:00am to 06:00pm - Tuesday
08:00am to 06:00pm - Wednesday
08:00am to 06:00pm - Thursday
08:00am to 06:00pm - Friday
08:00am to 06:00pm - Saturday
CLOSED - Sunday
CLOSED
