Aberlour Medical Practice

Queen's Road, Aberlour, AB38 9PR

Telephone: 01340 871210


Sorry, we're closed

Public (NHSG) Holiday Monday 6th May 2024
We are closed for the NHS Public Holiday. We are open again as usual on the Tuesday, 2nd April from 0800.
If you are very unwell with either something new or a condition that is getting significantly worse you can access Urgent help via:
Please call NHS24 – 111
• This service is for emergencies
• It should not be used instead of a day time appointment
• Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.
Life Threatening Emergency Call -999
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety


Why we use personal information

As an organisation, NHS Scotland given tasks by the Scottish Government so we can promote and improve the physical and mental health of the people of Scotland and play our part in operating a comprehensive and integrated national health service in Scotland.

These tasks (or functions as they are described in the legislation), are given to us under the 1978 Act and related legislation like the National Health Service (Functions of the Common Services Agency) (Scotland) Order 2008 (external link) and the National Health Service (Functions of the Common Services Agency) (Scotland) Amendment Order 2014 (external link).

Along with all health boards within NHS Scotland, we use personal information to:

support the administration of health and care services

  • carry out data matching under the national fraud initiative
  • conduct research
  • support and manage our employees
  • maintain our accounts and records

We also use personal information to help us fulfill specific tasks that we’ve been given as an organisation, like administering:

Delivering our services

You can find more details on how we use personal information to deliver our services on the following websites:

Our legal basis for using personal information

Under data protection law, we have responsibilities as a ‘data controller’. A data controller decides why and how we use personal information. This means that we need to have a legal basis when using personal information.

We consider that the tasks and functions we perform are in the public interest. This means that our legal basis for using personal information is usually that the information is needed for performing a task we’re carrying out in the public interest, or exercising official authority vested in us.

In some situations we may rely on a different legal basis – for example, our legal basis for using personal information to pay a supplier is that the information is needed for the purposes of our legitimate interests as a buyer of goods and services.

Our legal basis when we are using more sensitive types of personal information, including health information, is usually that the use is necessary:

for providing health or social care or treatment or managing health or social care systems and services

  • for reasons of public interest in the area of public health
  • for reasons of substantial public interest for aims that are proportionate and respect people’s rights, like research
  • in order to protect the vital interests of an individual
  • for establishing, exercising or defending legal claims or in the case of a court order

On rare occasions we may rely on your explicit consent as our legal basis for using your personal information. When we do this we will explain what it means, and the rights that are available to you.

What personal information we use

We use personal information on different groups of people including:

  • patients
  • staff and volunteers
  • contractors
  • suppliers
  • complainants, enquirers
  • people who’ve responded to surveys
  • professional experts and consultants

The personal information we use includes information that identifies you like your name, address, date of birth and postcode.

The information we use can relate to:

personal and family details

  • education, training and employment
  • financial details
  • lifestyle and social circumstances
  • goods and services
  • visual images
  • details held in patient records
  • responses to surveys

Sensitive personal information

We also use more sensitive types of personal information, including information about:

  • racial or ethnic origin
  • religious or philosophical beliefs
  • trade union membership
  • health
  • sex life or sexual orientation
  • criminal convictions and offences

Who provides the personal information?

When you don’t provide information directly to us, we receive it from other individuals and organisations involved in the delivery of health and care services in Scotland. These include:

  • other NHS boards
  • primary care contractors such as GPs, dentists, pharmacists and opticians
  • other public bodies, for example local authorities
  • suppliers of goods and services

How we protect personal information

We take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure and confidential.

We’ve put the following security measures in place to protect personal information:

  • All staff undertake mandatory training in Data Protection and IT Security.
  • We comply with NHS Scotland Information Security Policy.
  • We have organisational policy and procedures on safely handling personal information.
  • We have access controls and audits of electronic systems.

Sharing personal information with others

Depending on the situation, we may need to share personal information with others. If we do, we’ll only share appropriate, relevant and proportionate personal information and we’ll comply with the law.

Others could include:

  • our patients and their chosen representatives or carers
  • staff
  • current, past and potential employees
  • healthcare social and welfare organisations
  • suppliers, service providers, legal representatives
  • auditors and audit bodies
  • educators and examining bodies
  • research organisations
  • people making an enquiry or complaint
  • financial organisations
  • professional bodies
  • trade unions
  • business associates
  • courts, tribunals and legal experts
  • police forces
  • security organisations
  • central and local government
  • voluntary and charitable organisations

Transferring personal information abroad

We don’t routinely transfer personal information to countries outside of the European Union (EU) or to non-EU countries without an adequate level of data protection. If it becomes necessary then the transfer will comply with data protection law and the NHS Scotland Information Security Policy.

How long we retain the information for

We keep personal information as set out in the Scottish Government Records Management: NHS Code of Practice (Scotland) Version 2.1 January 2012 (the code). The code sets out the length of time we need to retain information (called ‘minimum retention periods’) including personal information, held in different types of records like personal health records and administrative records.

We maintain a ‘retention schedule’, as directed by the code, which details the minimum retention period for the personal information we use and how we safely dispose of it.

Your rights

This section contains a description of your data protection rights.

The right to be informed

As an organisation, we must explain how we use your personal information. We use a number of ways to communicate how personal information is used, including:

this Data Protection Notice

  • information leaflets
  • discussions with staff providing your care

The right of access

You have the right to access your own personal information.

This right includes making you aware of what information we hold along with the opportunity to satisfy you that we’re using your information fairly and legally.

You have the right to:

  • confirmation that your personal information is being held or used by us
  • access your personal information
  • additional information about how we use your personal information

Although we must provide this information free of charge, we may charge a reasonable fee if your request is considered unfounded or excessive or if you request the same information more than once.

If you’d like to access your personal information, get in touch with us with the details of your request using the following contact details:

The Data Protection Officer
Aberlour Medical Practice
Queens Road
Aberlour AB38 9PL
Tel – 01340 871210
Email – aberlour.administrator@nhs.net

Once we’ve received your request and you’ve provided enough information for us to locate your personal information, we’ll respond to your request within one month (30 days). However we may take longer to respond – by up to two months – if your request is complex. If this is the case we’ll tell you and explain the reason for the delay.

The right to rectify personal information

If the personal information we hold about you is inaccurate or incomplete you have the right to have this corrected – this is called the right to rectification.

If it’s agreed that your personal information is inaccurate or incomplete we’ll aim to amend your records within one month, or within two months where the request is complex. If more time is needed to fulfil your request, we’ll contact you as quickly as possible to let you know. We can restrict access to your records to ensure that the inaccurate or incomplete information is not used until amended – unless there is a risk to patient safety.

If for any reason we’ve shared your information with anyone else, perhaps during a referral to another service for example, we’ll explain to them the changes needed so they can ensure their records are accurate.

If, when we consider your request fully, we don’t consider the personal information to be inaccurate then we’ll add a comment to your record stating your concerns about the information. If this is the case we’ll contact you within one month to explain our reasons.

If you’re unhappy about how we respond to your request for rectification, we will provide you with information on how you can complain to the Information Commissioner’s Office, or how to take legal action.

The right to object

When we process your personal information, you have the right to object to the processing and also seek that further processing of your personal information is restricted.

Your right to object will not be upheld if we can demonstrate compelling legitimate grounds for processing your personal information, like patient safety or for evidence to support legal claims.

The right to complain

We employ a Data Protection Officer to check that we handle personal information in a way that meets data protection law. If you’re unhappy with the way we use your personal information, please contact our Data Protection Officer:

The Data Protection Officer
Aberlour Medical Practice
Queens Road
Aberlour AB38 9PL
Tel – 01340 871210
Email – aberlour.administrator@nhs.net

You also have the right to complain about how we use your personal information to the Information Commissioner’s Office (ICO). You can find details on how to complain on the ICO website (external link).

Other rights

There are other rights under current data protection law, however these rights only apply in certain circumstances.

Download information on your other data protection rights (PDF, 47KB)

Download this full Data Protection Notice (PDF, 148KB)

Accessibility and translations

If you need this information in another format or a community language please contact:

Email: NSS.EqualityDiversity@nhs.net  Tel: 0131 275 7457 Textrelay: 01800 275 7457  Website: contactscotland-bsl.org/reg/