Contacts and Appointments

Emergencies

Dial 999 in a life- threatening emergency

If you need help with a non-life-threatening injuries or urgent care call NHS 24 on 111

APPOINTMENTS

Our reception team play a vital role in helping our patients access the most appropriate care in a timely manner. Understanding the nature of your health care concern helps them direct you to the most appropriate health care professional. The team are trained in signposting and bound by a strict code of conduct regarding confidentiality.

Same Day Urgent Consultations:

To ensure patients with a genuinely urgent health care problem are able to access same day support we will arrange for a Duty Doctor appointment, this may be via telephone or face to face consultation.  If you are given a telephone appointment you may be asked to come into the practice if deemed appropriate by the clinician.

If you are given a telephone appointment this will  be made either in the morning (9am to 1pm) or afternoon (2pm to 5.30pm).

You will be asked to confirm the number you will be available on that day for your contact.

If you are offered a face to face appointment, you will be given a booked time slot.  If you are not able to attend please contact our reception as soon as possible.

Routine Appointments

Each member of the clinical team has a range of pre-bookable appointments within their morning and afternoon surgeries.

You will be given a booked time slot for any face to face appointments however if you are given a telephone slot this will be made either in the morning (9am to 1pm) or afternoon (2pm to 5.30pm).

Cancellations

If you are no longer available for any reason for your scheduled appointment please inform us as soon as possible.