Interpreters

Language Line

If English is not your first language, there is a translation service called Language Line which can provide someone to translate between you and the helpline staff member.   NHS 24 uses the interpretation service, Language Line, to support callers who cannot, or prefer not to, speak English.

Language Line is private, confidential and free to use.

Using Language Line

To use Language Line:

• Phone NHS 24 on 111
• Tell the call handler that you need an interpreter
• Tell the call handler the name of your preferred language

Once you’re connected to an interpreter you’ll have a three way conversation with NHS 24 to explain the problem in your language and get the help you need.

NESS – Interpreters for the blind or deaf

If you require an interpreter for your appointment then let us know.  We will contact North East Sensory Services (NESS) and arrange for an interpreter for your consultation